Skip to main content

Legal

Terms & Conditions

Please read these terms and conditions carefully before making a purchase. By placing an order, you agree to these terms.

Exchange & Refund Policy

Returns are accepted within 15 days of purchase.

Customers may receive an exchange, credit note, or refund under the following conditions:

  1. Original package must be without any damage

  2. Product should not be used; used products will not be accepted for return

  3. A 5% charge of the item value will be applied if the package is damaged

  4. No returns for customized and made-to-order products

  5. Items from promotional offers have a 15-day return window only

  6. Orders during promotions ship within one month; unpicked items may be cancelled

  7. Service amount debited from the bank shall be adjustable in refund amount for card payments

Warranty Coverage

Only manufacturing defects are covered under warranty.

The following conditions void the warranty:

  1. Errors due to poor handling by plumbers or customers

  2. Use of bore well water or salty water that may lead to product damage

  3. Chemical or acid cleaning of products

  4. Service fees apply for repairs related to customer negligence

Claims Process

  1. All items should be returned within 10 days of delivery

  2. Claims made after 10 days of delivery will not be accepted

  3. A water pressure of 2.5 to 3 bar is recommended for smooth functioning of products

  4. Color warranty excludes scratches

After-Sale Service

On-site warranty service is provided free of charge, except for the following parts:

  1. Shattaf, popup, hand showers, head showers, and plastic components

  2. Charges apply for blockages in WC caused by items like sanitary pads and soap

  3. Service charges apply for malfunctions caused by poor handling

Payment Terms

  1. 100% payment in advance is required along with the order confirmation

  2. Cancellation refunds require at least 3 working days to process

Delivery & Collection

Delivery Timeline:

  1. In-stock items: Delivery within 4 weeks

  2. Unavailable items: Up to 12-16 weeks delay possible

  3. The client is responsible for arranging labor for unloading at the site

  4. Warranty begins at the delivery date

  5. The delivered material must be checked by the client or authorized persons at the site

  6. Damage must be reported to driver/staff within 2 days of delivery

  7. Material must be collected within 60 days of sale

  8. After 60 days, a 2% monthly storage fee applies

Have questions about our policies?

Our customer support team is here to help clarify any terms or conditions.

Contact UsView FAQ