Terms & Conditions

Returns are accepted within 15 days of purchase.

Customers may receive an exchange, credit note, or refund under the following conditions:

• Original package must be without any damage
• Product should not be used; used products will not be accepted for return
• A 5% charge of the item value will be applied if the package is damaged
• No returns for customized and made-to-order products
• Items from promotional offers have a 15-day return window only
• Orders during promotions ship within one month; unpicked items may be cancelled
• Service amount debited from the bank shall be adjustable in refund amount for card payments

Only manufacturing defects are covered under warranty.

The following conditions void the warranty:

• Errors due to poor handling by plumbers or customers
• Use of bore well water or salty water that may lead to product damage
• Chemical or acid cleaning of products
• Service fees apply for repairs related to customer negligence

• All items should be returned within 10 days of delivery
• Claims made after 10 days of delivery will not be accepted
• A water pressure of 2.5 to 3 bar is recommended for smooth functioning of products
• Color warranty excludes scratches

On-site warranty service is provided free of charge, except for the following parts:

• Shattaf, popup, hand showers, head showers, and plastic components
• Charges apply for blockages in WC caused by items like sanitary pads and soap
• Service charges apply for malfunctions caused by poor handling

• 100% payment in advance is required along with the order confirmation
• Cancellation refunds require at least 3 working days to process

Delivery Timeline:

• In-stock items: Delivery within 4 weeks
• Unavailable items: Up to 12-16 weeks delay possible
• The client is responsible for arranging labor for unloading at the site
• Warranty begins at the delivery date
• The delivered material must be checked by the client or authorized persons at the site
• Damage must be reported to driver/staff within 2 days of delivery
• Material must be collected within 60 days of sale
• After 60 days, a 2% monthly storage fee applies