Frequently Asked Questions

We offer delivery within 3-7 business days for most areas in Oman. For remote locations, delivery may take up to 10 business days. Express delivery options are available for select products.

We provide delivery across Oman. Delivery charges vary based on the order value, quantity, product type, and delivery location. Please contact us with your requirement and location to get the exact delivery details.

Absolutely. Once your order is shipped, you will receive a tracking number via SMS and email. You can also track your order status through our website by visiting the order tracking page.

Currently, we primarily serve customers within Oman and the GCC region. For international inquiries, please contact our customer service team to discuss shipping options.

We accept returns within 14 days of delivery for unused products in their original packaging. Items must be in resalable condition. Custom orders and installed products are not eligible for return.

To initiate a return, please contact our customer service team via phone or email with your order number. Our team will guide you through the return process and arrange for pickup if needed.

Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.

Yes, exchanges are available for products of equal or greater value. If the new product costs more, you will need to pay the difference. Please contact us within 14 days of delivery to arrange an exchange.

Yes, we offer professional installation services for all our products. Our certified technicians ensure proper installation following manufacturer guidelines. Installation charges vary based on product type and complexity.

Our products come with warranties ranging from 2 to 12 years depending on the product category. Faucets and mixers typically have a 5-year warranty, while premium bathtubs and sanitaryware may have up to 12 years coverage.

Yes, all our products are designed to work with standard plumbing systems. Product specifications and compatibility information are listed on each product page. Our team can also help verify compatibility before purchase.

Yes, we stock spare parts for all our products. Whether you need replacement cartridges, handles, or other components, contact our service center and we will help you find the right parts.

We accept various payment methods including credit/debit cards (Visa, Mastercard), bank transfers, and cash on delivery. For large orders, we also offer installment payment plans through select banking partners.

Orders can be modified or cancelled within 24 hours of placing them, provided they have not been shipped. Once an order is in transit, modifications are not possible but you can initiate a return after delivery.

Yes, we offer special pricing for contractors, interior designers, and bulk orders. Please contact our sales team with your requirements for a customized quote.

Absolutely. We use industry-standard SSL encryption and partner with trusted payment gateways to ensure your payment information is fully protected. We never store your complete card details on our servers.