Bella Portal

Privacy Policy

Last updated: 4 August 2026

This Privacy Policy applies to the Bella Portal mobile app for Android and iOS, including its authorised sales, technician, warehouse, management, and executive features.

Who We Are

Bella Portal is operated by Bella Bathwares ("Bella"). This policy explains what information the Bella Portal mobile app collects or processes, why it is used, how it is shared, and the choices available to authorised employees.

For privacy questions, access or correction requests, or deletion assistance, contact info@bellabathwares.com.

Information We Collect or Process

Depending on your assigned role and the features you use, Bella Portal may collect or process:

Account and contact information, including name, mobile number, email address, user ID, company, branch, role, permissions, and one-time-password verification status.
ERP business information, including customer contact and address details, products, stock, quotations, sales orders, invoices, deliveries, warehouse operations, service jobs, expenses, and management reports.
Precise location captured when an authorised technician starts or ends a workday or performs a location-enabled job action. Bella Portal does not collect background location.
Photos selected or captured for authorised workflows, such as finished-work proof and expense or receipt evidence.
Documents generated or shared from the ERP system, including quotation and delivery PDFs.
Secure session data, cached ERP data, app preferences, and local troubleshooting logs needed to operate and support the app.

Camera, Photos, and Barcode Scanning

Bella Portal uses the camera to scan product barcodes and QR codes and, for authorised technician workflows, to capture finished-work or expense evidence.

Camera frames used only to recognise codes are not stored as photos. A photo is uploaded only when the user captures or selects it for a workflow and submits that action. Camera and photo access is not used for advertising or profiling.

Location

Bella Portal requests precise location only while an authorised technician is using a location-enabled feature, such as starting or ending a workday or recording a job action. Location supports attendance, service verification, and operational records.

Bella Portal does not request or collect location in the background. Location permission can be changed at any time in device settings, although a feature that requires location may not work without it.

How We Use Information

We use information only to operate Bella Portal and related Bella business services, including to:

Authenticate authorised employees and maintain secure sessions.
Provide role-based sales, customer, delivery, product, service, warehouse, and management features.
Create, update, retrieve, and share ERP records and documents requested by the user.
Verify technician attendance and completed service work.
Provide support, maintain security, meet legal obligations, and troubleshoot app or ERP issues.

WhatsApp OTP

For companies that use WhatsApp OTP sign-in, the mobile number is sent to the Bella ERP/Odoo server to verify the authorised user and trigger OTP delivery through WhatsApp.

OTP delivery may use WhatsApp/Meta or an approved messaging provider configured in the ERP system.

Sharing of Information

Bella does not sell personal information, and Bella Portal does not show third-party advertising or track users for advertising.

Information may be shared with Bella group companies and authorised administrators where needed for the relevant workflow; Odoo and other service providers that host or operate the service; WhatsApp/Meta or an approved messaging provider for OTP; apps or recipients chosen by the user when using a share action; and legal authorities when required by law.

Storage, Security, and Retention

Bella Portal stores limited information on the device, such as secure session data, preferences, cached ERP data, queued technician evidence, and local troubleshooting logs. Sensitive session data is stored using secure device storage where supported.

Information submitted through the app is transmitted to Bella/Odoo systems over encrypted connections. Access is controlled by the employee roles and permissions configured in Bella ERP/Odoo.

ERP records are retained according to Bella business, accounting, audit, warranty, legal, and operational requirements. Local data remains until the user logs out, clears app data, uninstalls the app, or it is replaced by newer activity. Information that is no longer required is deleted or anonymised where appropriate.

Your Choices and Rights

You can change camera, photo, and location permissions in device settings. Some workflows cannot operate without their required permission.
You may request access to or correction or deletion of personal information by contacting Bella at info@bellabathwares.com.
On a verified deletion request, Bella deletes or anonymises information that is not required for legal, accounting, audit, fraud-prevention, warranty, or legitimate business purposes.

Children's Privacy

Bella Portal is an internal business application for authorised employees and is not directed to children.

Changes to This Policy

We may update this Privacy Policy when the app, legal requirements, or our data practices change. The updated date will appear on this page.